Returns & Refunds

We want you to feel confident ordering from Vyla Labs. Here is exactly how our return and refund process works — no small print, no runaround.

Our policy.

We accept return requests within 30 days of your delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.

Because our products are formulated for direct scalp and skin contact, we are unable to accept returns on opened or used items for hygiene reasons — unless the product arrived damaged or defective.

Damaged or defective items.

If your order arrived damaged, leaking, or incorrect, we will make it right immediately — no questions asked. Please contact us within 7 days of delivery with:

• Your order number
• A photo of the item and packaging
• A brief description of the issue

We will issue a replacement or full refund within 2–3 business days of receiving your message.

How to request a return.

Email us at hello@vylamethod.com with your order number and reason for return. We will respond within 1–2 business days with return instructions.

Please do not send items back without first receiving confirmation from us — unauthorised returns cannot be processed.

Refunds.

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Please allow additional time for your bank or card provider to process the credit.

Exchanges.

We do not offer direct exchanges at this time. If you would like a different product, please return the original item (if eligible) and place a new order.

Non-returnable items.

• Opened or used products (except in the case of defect)
• Items returned after 30 days
• Items not in original condition

Questions? Email us at hello@vylamethod.com. We respond within 1–2 business days.