Privacy Policy

Last updated: May 2025

Vyla Labs LLC (“Vyla Labs,” “we,” “us,” or “our”) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights regarding your data.

What we collect.

When you place an order or create an account, we collect information you provide directly: your name, email address, shipping address, billing address, and payment information. Payment data is processed securely through our payment processor and is never stored on our servers.

We also collect certain information automatically when you visit our website: your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected via cookies and similar technologies.

How we use your information.

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries and support requests
• To send marketing communications (only if you have opted in)
• To improve our website and understand how our customers use it
• To comply with legal obligations

Sharing your information.

We do not sell your personal data. We share your information only with service providers who help us operate our business — including our fulfilment partner, payment processors, and email service providers. These partners are contractually obligated to protect your data and use it only for the services they provide to us.

Cookies.

Our website uses cookies to function properly and to understand how visitors use the site. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

Your rights.

Depending on your location, you may have the right to access, correct, or delete your personal data. You may also have the right to object to or restrict certain processing, or to request a copy of your data in a portable format.

To exercise any of these rights, contact us at hello@vylamethod.com.

Data retention.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are typically retained for 7 years for accounting and legal purposes.

Third-party links.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Changes to this policy.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact.

Vyla Labs LLC
Email: hello@vylamethod.com